954-332-2497
info@mergeit.net
Merge IT Logo
    Menu
    • Home
    • Why Merge IT
    • Solutions
      • Close
      • Business Applications
          • ERP
              • Consolidations
              • Contract Management
              • Financial Management
              • Governance and Compliance
              • Job Costing
              • Procurement
              • Project Accounting and Management
              • Recurring Revenue Management
              • Revenue Recognition Management
              • Supply Chain
          • Budgeting, Forecasting, Planning & Reporting
              • Budgeting, Forecasting and Planning
              • Business Analytics
              • Consolidation and Reporting
          • CRM
              • Customer Service
              • Marketing Automation
              • Partner Management
              • Sales Force Automation
          • eCommerce
              • B2B
              • B2C

      • Outsourcing
          • Database Administration
          • Enterprise System Management
          • Storage Management
          • ERP & CRM Deployments
          • Enterprise Application Development
          • Technology Refresh
      • Close
    • Services
      • Close
      • Business Applications & Consulting
        • Board Book Health Check
        • Financial Health Check
        • Blueprinting
        • Implementation
        • Integration
        • Customization
        • Application Development
        • Support
        • Training
      • Outsourcing
        • Database Administration
        • Enterprise System Management
        • Storage Management
        • ERP & CRM Deployments
        • Enterprise Application Development
        • Technology Refresh
      • Close
    • Products
      • Close
      • Intacct
      • Microsoft Dynamics 365
      • Microsoft Dynamics AX
      • Microsoft Dynamics CRM
      • Microsoft Dynamics GP
      • Microsoft Dynamics NAV
      • Microsoft Dynamics SL
      • NetSuite
      • SalesForce
      • Close
    • Industries
      • Close
      • High Tech & Software
      • Retail & Distribution
      • Healthcare & Life Sciences
      • Financial Services
      • Hospitality
      • Close
    • About
      • Close
      • Overview
      • Partners
      • Locations
      • Careers
      • Contact Us
      • Close
    • Blogs
      • Close
      • Business Applications & Consulting
      • Outsourcing
      • Close

SalesForce

Home Products SalesForce

SalesForce in the Cloud: SalesForce 1 Platform


For many businesses, the execution of their production line, delivery, and customer service are not the primary challenge. Selling and marketing may be their biggest hurdle. Developing a discipline and executable strategies to reach out through multiple channels to find viable customers sometimes requires help.

Merge IT can bring focus to any companies sales dilemmas. With cloud-based SalesForce platforms, clients can learn to organize the sales effort by bringing focus, taking advantage of current smartphone technologies, sharing information, locate and track leads, and develop a useful set of measurables and incentives.

The SalesForce 1 Platform was created by SalesForce to capitalize on the universal acceptance of mobile phones for communications and smartphones for internet browsing. As of 2017, there are an estimated 5 billion individuals, an incredible audience to try to reach.

Developing apps for smartphone use is the ideal way to create an avenue to the consumer. The SalesForce 1 platform is the best way to reach customers through the internet. The software provides a toolkit that helps developers to develop the apps that will attract customers more efficiently.

Merge IT can help to create these connections and implement the apps that will allow the clients to focus on following up without worrying so much about the technology.

SalesForce 1 provides tools that bring together an entire frontier of social networking, cloud computing, digital analysis into a single format. The program includes additional sales-oriented instruments such as Sales Cloud, Service Cloud, ExactTarget Marketing Cloud, Sales Chatter, and work.com

Sales Cloud


Merge IT helps clients to implement and derive full impact of the SalesCloud products. The systems are designed to tap into the motivations of prospective customers to become the best solution for their needs.

Sales Cloud is intended to upgrade the sales personnel pipeline generation, reduce the length of sales cycles, and to improve win rates. The system facilitates regular communication with customers to stay on top of and anticipate their needs.

A broad range of sortable tools is readily available online for quick reference with a smartphone or computer. These include:

Customizable reports
Customizable reports
Outlook, Gmail integration
Outlook, Gmail integration
Task & event tracking
Task & event tracking
Chatter — company social network
Chatter — company social network
Content library
Content library

Merge IT will further grow your business sales with more of these SalesCloud options:

Opportunity tracking
Opportunity tracking
Lead scoring, routing, and assignment
Lead scoring, routing, and assignment
Email templates and tracking
Email templates and tracking
Mass email
Mass email
Campaigns
Campaigns
Customizable dashboards
Customizable dashboards
Workflow & Approval automation
Workflow & Approval automation
Integration via web service API
Integration via web service API
Profiles and page layouts
Profiles and page layouts
Custom app development
Custom app development
SalesForce Identity
SalesForce Identity
SalesForce Private AppExchange
SalesForce Private AppExchange
Service Cloud
Service Cloud
Knowledge
Knowledge
Live Agent web chat
Live Agent web chat
Console for Sales Cloud
Console for Sales Cloud
Data.com corporate clean & prospector
Data.com corporate clean & prospector
Work.com perform
Work.com perform
Multiple sandboxes
Multiple sandboxes
Unlimited custom app development
Unlimited custom app development
Premier+ Success plan
Premier+ Success plan

Service Cloud


The follow up to super sales is, of course, great service. Perfecting the service campaign and process leads to repeat sales and continued growth. With Service Cloud, Merge IT can help to implement service level strategies that will connect your workforce to deliver unparalleled service that will delight your customers.

With documented results, Service Cloud implementation has improved customer retention by over 34%, first contact resolution by 41%, and agent productivity by over 40%.

With vast mobile connectivity and technologies, Service Cloud implemented with Merge IT can help to deliver 5-Star customer service.

ExactTarget Marketing Cloud


ExactTarget Marketing utilizes all social marketing venues and digital marketing to pinpoint ideal prospective consumers. Personalized outreach integrated with Merge IT’s proven sales and marketing expertise presents a world-class marketing effort that will be sure to generate results.

Create 1:1 Interaction with personalized, targeted messages. Here are some useful strategies that utilize mobile communication, email, and other social networks, and the Worldwide Web.

ExactTarget Email Campaigns can help you send relevant and engaging emails to prospective and current clients about new offerings, specials, follow up information.

Social Marketing strategies provide a broad menu of apps that provide a sophisticated mobile toolkit to stay engaged with customers and prospects. Let Merge IT help you to build a robust presence while interacting on Facebook and Twitter. Radian6, BuddyMedia, Social.com, SocialEngage®, and SocialPage will keep your sales force actively involved in making contact and keeping your company’s identity in the forefront.

WEB allows you to access to ExactTarget Marketing Cloud’s suite of e-commerce marketing tools to deliver the right products at the right time.

Mobile Campaigns are more successful with ExactTarget’s campaign tracking assets. Reach your highly mobile targets with a precisely timed message. Use SMS, email, and push campaigns with one interface.

Data and Analytics allow you to view and analyze data in any segment with information drawn from the Customer Relationship Management system. Information can be consolidated, reduced, and segmented to provide a clear view of the purchasing habits of particular clients and categories.

Marketing Automation provides a pathway for developing a solid 1:1 relationship with Journey Builder, a program that helps to create a positive brand-building experience.

ExactTarget Marketing guided by Merge IT may be tailored to any size or type company at any stage of development. The features that provide targeted client development and increased sales are:

  • Insight Partner credits
  • Training and Best Practices
  • Social media optimization ideal for newly social or small businesses
  • Full reporting and dashboards
  • Increased engagement and listening capabilities for growing social businesses
  • Social listening mentions
  • Complete workflow and automation
  • Effective tools to drive success for medium to large businesses
  • Full global capabilities
  • Unlimited custom app development
  • Powerful technology to unify social marketing across global brands

SalesForce Chatter


Chatter is a social network that allows sales teams to synchronize and develop actionable strategies. Merge IT can advise and help to organize Chatter by linking the principal stakeholders of your company, employees, partners, and customers. Action plans can be implemented quickly while each party has input. With the ability to access every individual 24/7, Chatter keeps everyone in the loop.

As a result of Chatter’s collaborative approach, companies have achieved 27% higher sales conversion rates, 38% faster resolution of issues, 41% faster time-to-market, and 31% less time trying to find experts to attack specific problems.

With Dynamics Partner assistance, Chatter accomplishes improvement in business processes by streamlining communication across organizational lines, simplifying workflows, capturing new ideas, providing collaborative space to resolve service cases, and enabling collaboration for sales opportunities. Research data can be shared more easily as well.

Identify Challenges Quicker with Chatter

With multiple stakeholders involved in the Chatter network, issues and solutions can be resolved quicker no matter where the involved parties happen to be.

Top 5 Chatter Features

FEED provides timely updates on critical projects, topics, and teams.

PUBLISHER creates expense reports, support cases, orders, and other actions to support business projects.

FILES can locate any needed digital file instantly and securely to support your business activity.

SOCIAL INTELLIGENCE with Chatter identifies the right individuals and information for specific projects and presentations based on experience and personal preferences.

SALESFORCE MOBILITY with Chatter provides files and critical information instantly to support a sales call or to complete an urgent action.

To learn more about how SalesForce and it’s unique features can work for your business contact us today.

Request a Trial

Want to learn more about our SalesForce solutions?

Tell me more
  • Consolidations
  • Contract Management
  • Financial Management
  • Governance and Compliance
  • Job Costing
  • Procurement
  • Project Accounting and Management
  • Recurring Revenue Management
  • Revenue Recognition Management
  • Supply Chain
  • Budgeting, Forecasting and Planning
  • Business Analytics
  • Consolidation and Reporting
  • Customer Service
  • Marketing Automation
  • Partner Management
  • Sales Force Automation
  • B2B
  • B2C
  • Outsourcing

Recent Blog Posts

  • Why IT Outsourcing is Good for Business
  • 3 Ways to Streamline Your Digital Business Application
home

Ft. Lauderdale, FL 33394

mail

contact@mergeit.net

phone

954-332-2497

© Copyright 2018 Merge IT. All rights reserved.

  • Home
  • About