SalesForce

SalesForce in the Cloud: SalesForce 1 Platform

For many businesses, the execution of their production line, delivery, and customer service are not the primary challenge. Selling and marketing may be their biggest hurdle. Developing a discipline and executable strategies to reach out through multiple channels to find viable customers sometimes requires help.

Merge IT can bring focus to any companies sales dilemmas. With cloud-based SalesForce platforms, clients can learn to organize the sales effort by bringing focus, taking advantage of current smartphone technologies, sharing information, locate and track leads, and develop a useful set of measurables and incentives.

The SalesForce 1 Platform was created by SalesForce to capitalize on the universal acceptance of mobile phones for communications and smartphones for internet browsing. As of 2017, there are an estimated 5 billion individuals, an incredible audience to try to reach.

Developing apps for smartphone use is the ideal way to create an avenue to the consumer. The SalesForce 1 platform is the best way to reach customers through the internet. The software provides a toolkit that helps developers to develop the apps that will attract customers more efficiently.

Merge IT can help to create these connections and implement the apps that will allow the clients to focus on following up without worrying so much about the technology.

SalesForce 1 provides tools that bring together an entire frontier of social networking, cloud computing, digital analysis into a single format. The program includes additional sales-oriented instruments such as Sales Cloud, Service Cloud, ExactTarget Marketing Cloud, Sales Chatter, and work.com

Sales Cloud

Merge IT helps clients to implement and derive full impact of the SalesCloud products. The systems are designed to tap into the motivations of prospective customers to become the best solution for their needs.

Sales Cloud is intended to upgrade the sales personnel pipeline generation, reduce the length of sales cycles, and to improve win rates. The system facilitates regular communication with customers to stay on top of and anticipate their needs.

A broad range of sortable tools is readily available online for quick reference with a smartphone or computer. These include:

Merge IT will further grow your business sales with more of these SalesCloud options:

Service Cloud

The follow up to super sales is, of course, great service. Perfecting the service campaign and process leads to repeat sales and continued growth. With Service Cloud, Merge IT can help to implement service level strategies that will connect your workforce to deliver unparalleled service that will delight your customers.

With documented results, Service Cloud implementation has improved customer retention by over 34%, first contact resolution by 41%, and agent productivity by over 40%.

With vast mobile connectivity and technologies, Service Cloud implemented with Merge IT can help to deliver 5-Star customer service.

ExactTarget Marketing Cloud

ExactTarget Marketing utilizes all social marketing venues and digital marketing to pinpoint ideal prospective consumers. Personalized outreach integrated with Merge IT’s proven sales and marketing expertise presents a world-class marketing effort that will be sure to generate results.

SalesForce Chatter

Chatter is a social network that allows sales teams to synchronize and develop actionable strategies. Merge IT can advise and help to organize Chatter by linking the principal stakeholders of your company, employees, partners, and customers. Action plans can be implemented quickly while each party has input. With the ability to access every individual 24/7, Chatter keeps everyone in the loop.

As a result of Chatter’s collaborative approach, companies have achieved 27% higher sales conversion rates, 38% faster resolution of issues, 41% faster time-to-market, and 31% less time trying to find experts to attack specific problems.

With Dynamics Partner assistance, Chatter accomplishes improvement in business processes by streamlining communication across organizational lines, simplifying workflows, capturing new ideas, providing collaborative space to resolve service cases, and enabling collaboration for sales opportunities. Research data can be shared more easily as well.

Identify Challenges Quicker with Chatter

With multiple stakeholders involved in the Chatter network, issues and solutions can be resolved quicker no matter where the involved parties happen to be.

Top 5 Chatter Features

To learn more about how SalesForce and it’s unique features can work for your business contact us today.