NetSuite

NetSuite CRM+

Built with a desire to serve any industry with top notch CRM tools, NetSuite’s CRM+ is the total marketing and customer relationship package. It offers simplified lead generation and tracking resources to help you get potential customers into the funnel. From there, it offers detailed contact and order histories, along with relevant information about service issues, upsell opportunities and purchase trends. NetSuite CRM+ also comes with helpful web site integration tools and a personalized customer portal that simplifies the way you interact with your customers.

Find What Matters To Customers

On the inside, NetSuite CRM+ also helps you keep your inventory under control with project tracking, order management and analytics. With the built-in sales force and marketing automation tools you can take control of your customer support and service and focus on driving new business. Partner management also ensures that contracts are being met and everyone receives the best possible service.

NetSuite CRM+ was carefully designed based on input from industry leaders across the board. Their insight was used to build a platform that gives you everything you need in one easy to use location. With so much information available at your fingertips, you can hone in on the things that matter most to your customers and deliver an even greater experience today.

NetSuite eCommerce

Have you ever considered that your website could be your single best salesperson? When times are tough, your website can serve as a portal that gives your customers all the products they want and need on their schedule. With NetSuite’s eCommerce software, wholesalers and retailers alike can enjoy 24/7/365 coverage online.

Online Sales without the Confusion

When you decide to add eCommerce to your website, it goes from being a simple static marketing platform to an active selling agent on your behalf. After you take the time to add your products and provide some basic information, the system takes over all of your payment management through PayPal and other approved processing systems. You also gain the benefit of detailed analytics about everything your customers are buying online. You can use this information to create personalized marketing campaigns and sales promotions that are integrated into your site. Meanwhile, your operating costs per sale will drop as you allow the web and the customers to do more of the work.

Boost Selling Power

If you are ready to make the leap into the eCommerce world, we will help you plan and implement a strategy that will get your site online, as well as marketing it to the appropriate demographics through affiliate links, social media and traditional marketing platforms. You can become an B2C and B2B seller in no time with NetSuite’s eCommerce software.

NetSuite OneWorld

What was once a high-risk venture to reach global markets can now be a done at the stroke of a key. The NetSuite OneWorld program allows you to open virtual storefronts around the globe using integrated language and currency translation software.

Big Time Possibilities, Small Town Feel

When combined with Merge IT’s ERP guidance, you will be able to build strong relationships worldwide and draw more attention to your brand without ever leaving your home office. The OneWorld CRM suite allows you to manage customer relationships regionally while also staying on top of all local tax and business regulations.

Global Revenue Management

NetSuite OneWorld takes things one step further by providing you the tools you need to manage projects and revenue on the global scale, while ensuring dependable delivery of products and services. OneWorld also streamlines the billing process by adjusting tax rates and invoices country by country instantly.

Detailed Dashboard

From your OneWorld dashboard you will be able to track performance across all markets, divert resources where they are needed most, and update your sales strategy based on up to the minute performance data. OneWorld makes it possible to grow into a worldwide sales force without the lofty overhead of opening new offices and storefronts in each locale.

NetSuite OpenAir

Businesses in the service sector face a unique set of challenges and hurdles in their everyday tasks. NetSuite OpenAir was created to address these challenges head on and provide business owners with tools and resources that improve service reliability. From lawyers to architects and everything in between, OpenAir offers a consolidated time tracking process, less paperwork, and more accurate billing.

Serving Your Customers Every Step of the Way

Your team members now have the ability to update time sheets on the go, and you have the option to schedule service professionals according to the jobs you have lined up based on skill set and experience level. Mobile integration makes it simple to route your team efficiently and gives them the ability to update job progress at each step towards completion.

Getting the Job Done

The increased efficiency and accuracy of your dispatching and time management systems pays off with higher customer satisfaction ratings, greater growth, and the option to increase your billable rate without losing customers. As your results improve and you eliminate wasted time within your system, your entire organization experiences an avalanche of incremental performance boosts that add up to a completely new range of possibilities.

NetSuite SuiteCloud

What’s more powerful than the NetSuite line up of products? The SuiteCloud. Combining the individual components of the NetSuite product line into a fully customized cloud-based platform gives your organization a flexible, scalable software suite that meets the changing needs of any modern industry.

No Limits

Now you have the opportunity to drive your business based on vertical-specific developing. Create new applications out of the SuiteCloud platform and seamlessly update them without losing data or functionality. You will also enjoy the safety and security of a fully functional backup and recovery system that protects you and your customers from unexpected technical difficulties.

With SuiteCloud, all of your CRM, ERP and eCommerce needs can be rolled into one service and maintained easily through the cloud. You can even take advantage of all of the services offered by the NetSuite OneWorld system at the same time. The SuiteCloud system takes the NetSuite lineup from an out of the box solution to a personalized and industry specific software suite that will grow with your business and deliver long term returns.

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